Please follow with the Return Policy first, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, please allow us 5-10 business days to receive and process your returned products. After we’ve received your returned product, a credit will be issued in the same form of payment as your original purchase.
Please remember it can take some time (3-5 days) for your bank or credit card company to process and post the refund too.
Late or Missing Refunds
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank since there is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at [email protected]
You can cancel your order within 12 hours from purchasing time. Please be well informed that in the first 6 hours, a full refund can be issued.
However, in next 6 hours, your order will be prepared for stocking, packing, and shipping. At this time, we can cancel your order, however, you will be charged for 20% of your total order transaction as cancellation fee (which includes transaction fee, shipping label fee, management system fee). Beyond the first 12 hours, the cancellation request cannot be fulfilled.
You can only change order information (size, color, address) within 12 hours from purchasing time of the same day.
Full refund only applies to switching orders. Once you place new orders, we will cancel old orders and refund 100%.
Unfortunately, we are unable to provide a refund for items on sale of more than 50%
If you need more information you can contact us at [email protected]
***Update: Due to the outbreak of Corona Virus, all of our staffs have to work from hometherefore if you have any inquiries about the product, shipping or just want general advices, please don’t hestitate to email at [email protected].